Support

We usually reply within 2–3 business days.

Need help with Archetype Matrix? Write to us at archetypematrix@gmail.com and we'll get back to you. A few common questions are answered below first, in case they save you a trip.

Account & sign-in

Signed in with Google and can't get back in? Try signing in again from the welcome screen with the same Google account. If you were using Guest mode, your entries are tied to that device only — they won't transfer automatically to a signed-in account.

Deleting your data

To delete your account and associated data, email us at the address above with the subject "Delete my data" from the email tied to your account. We'll process the request within a reasonable timeframe. Guest users can remove their local profile at any time from Settings, or by uninstalling the app.

Subscriptions & billing

PRO subscriptions are billed and managed through Google Play or the App Store, not by us directly. For refunds or billing issues, please contact Google Play or Apple support — we're happy to help with anything else about your subscription in the meantime.

Reporting a bug or issue

Email us a short description of what happened, your device model, and the app version (found in Settings). Screenshots help a lot.

Contact us

For anything else, write to: archetypematrix@gmail.com